FishFoods.Com

Returns and Shipping Policies

Complete customer satisfaction is very important to us! If you are not completely satisfied with your products within ten days of purchase, you may return the products to us for a refund or exchange. We do not charge restocking fees.

Return Method:
If you wish to return a product within ten days, please notify our offices at 888-838-4017. A customer representative will issue a return authorization numer and provide shipping instructions. Please place the product back into the original packing for shipping. Please note that unused portions of bulk products cannot be returned.

Warranty Information:
All warranties are liminted to FishFood.Com choice of replacement or refund of cost of that particular product. Refunds will be prorated based on product usage. Product warranties will be voided if electrical cords have been cut. FishFoods.Com will handle warranty claims for products pruchased through us.

Shipping
Orders weighing 150 lbs. or less are shipped via UPS or FedEx. We try to ship all orders within 48 hours of purchase. In case of backorder you will be contacted by a customer representative. Please note orders will not ship on holidays or weekends. It is important that you inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage on the bill of lading or refuse to accept delivery and notify us immediately. We will promptly ship replacement materials.